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Privacy Policy

We're committed to protecting your right to privacy. In keeping with that commitment, we are providing you with details about the information we collect while doing business.

At ReNew Life.com we protect your privacy as if it were our own. We use the information you provide to us for the following purposes only: to process your order(s), to reply to your questions, provide our newsletter via email, to facilitate a transaction you chose to enter into with our third party partner(s) and to incorporate your feedback into improvements to our Web site. We will not give, sell, or rent your personal information, including email address, or specific account activity to anyone for any reason without your prior consent except as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

When You Visit Our Site

When you visit our site, you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit this site so we can enhance and customize your online experience. We also use cookies on our site for advertising purposes. You can choose to browse our site without cookies, but without these identifier files you will not be able to take advantage of certain features of the site. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. Additionally, we also collect certain technical information from your computer each time you request a page during a visit to our site.

This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to this site and will not sell or rent this information to any third parties. We also contract with third parties to provide us with data collection and reporting services regarding our customers' activities on our site and to track and measure performance of our marketing efforts. These third parties may use cookies and may receive anonymous information about your browsing and buying activity on this site. No personally identifiable information (such as your name, address, email address, credit card number, etc.) will be received by or shared with these third parties.

Secure Ordering

ReNew Life Formulas, Inc. uses Secured Sockets Layer (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts and scrambles your personal data (including your name, delivery and e-mail addresses and credit card number) before it is sent to us, making it virtually impossible for anyone other than ReNew Life to read it. To further protect your information, we utilize state of the art back-end systems and restrict employee access to your information. Unless specifically authorized by you, no outside party is able to access or receive any of your personal customer information.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left or right corner of your browser, or to the right of the location bar in newer browsers. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active. To double-check for security, look at the location line or your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Some browser versions and some firewalls do not permit communication through a secure server like the ones we use at ReNew Life.  If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-800-830-1800.

If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you. Your contact information, including email address, is also used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. And yes, you can opt not to get email from us, as described in the opt-out section below. The credit card information we collect is used to bill you for products you purchase. For your convenience, your information (excluding your credit card) and order history is stored on a secure server that allows you to reorder by entering your email address and password.

Protection Against Credit Card Fraud

All major credit card companies protect cardholders against fraud, subject to a $50 deductible. ReNewLife.com will protect you for this $50 portion in the highly unlikely situation that you ever encounter an inappropriate charge involving our company.

Delete/Deactivate

This site gives you the following options for removing your information, including email address, from our database, to not receive future communications, or to no longer receive our service.

You can send email to Customer Support at support@renewlife.com.

You can send mail to the following postal address:

ReNew Life Formulas Inc.
198 Palm Harbor Blvd. South
Palm Harbor, FL 34683

You can call the following telephone number:  1-800-830-1800.

Change/Modify Account Information

Our site provides you the opportunity to correct or update your account information, including email address. You can do this by:

Accessing the "My Account" page and clicking on the "Account Dashboard" link.

Sending mail to the following postal address:

ReNew Life Formulas Inc.
198 Palm Harbor Blvd. South
Palm Harbor, FL 34683

You can also call the following telephone number:  1-800-830-1800.

Opt-Out

If you decide that you would like to opt-out from receiving newsletters from us, our emails provide you with the opportunity to stop receiving these communications. Simply click on the unsubscribe link at the bottom of each email. You may also opt-out by sending an email to support@renewlife.com. Simply type in the word "unsubscribe" followed by your email address in the subject line. Please note: You will continue to receive transactional-related emails (such as order confirmations) whenever you place an order.

Links

In order to create a better electronic community, we may collect specific user profile information, such as the referring URL. This information is used to identify broad demographic trends that may allow us to provide you with information tailored to your interests. You will not be personally identified from this information. This site also contains links to other sites. ReNew Life.com is not responsible for the privacy practices or the content of such Web sites.

Disclosure of Third-Party Relationships

We have several types of third-party relationships.

  1. We have an affiliate program that allows other websites to earn money by directing people (through links) to our website. If you sign up as an affiliate, your contact information (website address and related information, email address, mailing and payment addresses, and contact information) is sent to a third party who activates your affiliate status and pays you based on the sales you generate for ReNewLife.com. The third-party affiliate manager (Commission Junction) has its own privacy policy (http://www.cj.com/privacy.html). Please be aware that when signing up as an affiliate you are entering information on the third party's website (not ReNew Life.com's site) even though our logo frames the Web page you are visiting.
  2. We use third-party intermediaries. When you purchase from us, we send your credit card information, name, and billing address to credit card companies for verification and to authorize your purchase.
  3. We partner with FetchBack to serve ads and/or collect certain information when you visit our website. FetchBack may use cookies or web beacons to collect non‐personally identifiable information such as IP Address, pages viewed, and if a conversion occurred during your visit to this website in order to help show advertisements on other websites likely to be more interesting to you. To learn more about this “behavioral advertising” practice or to opt‐out of this use of your anonymous information, you can visit www.networkadvertising.org.
  4. We use a third-party e-mail service provider, BlueHornet, to send all our advertising related emails.  ReNew Life handles the sending of order and customer service related messages internally; however.

  5. Google Analytics Policy
    You can opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads by visiting the Ads Preferences Manager. You can also visit this link, Google Analytics Opt-out Browser Add-on, to add this Add-on to your browser. We use Google Adwords Remarketing to advertise online. We use first-party Google cookies and a third party DoubleClick cookie together to inform, optimize, and serve ads based on a user's past visits to our website across the internet.

ReNew Life service providers do not retain nor use your personal information, including your email address for any other purpose except to provide the service on our behalf.

Surveys

We occasionally run our own online surveys and we ask visitors for contact information (such as email address) and demographic information (such as zip code, age, or income level). We use contact data from our surveys to send users information about our company. You may opt-out of the survey and also opt-out of any future mailings at the time of the survey. The demographic information is used to learn more about the types of people who visit our site. This information is not shared with any other parties currently. We reserve the right to share this information with other parties in the future in an aggregated format that would not disclose any personally identifiable information.

How We Notify You of Changes to our Privacy Policy

Whenever we change our privacy policy, we will post a notice on our website indicating that a new version is available. If ReNew Life.com changes how it uses a user's personally identifiable information, including email address, the user will be notified by email and they may opt-out at that time. However, if you have opted-out of all communication with the site you will not be contacted, nor will your personally identifiable information be used in this new manner.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

ReNewLife.com
198 Palm Harbor Blvd. South
Palm Harbor, FL 34683

A Special Word to Parents of Children Under the Age of 13

We strongly encourage parents of young Internet users to play an active role in their children's online activity. Children under age 13 should not submit application forms, service requests or other documents to ReNew Life without prior consent of their parent or legal guardian.