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Last revised: September 14, 2016
Before using our Properties or providing information to us, please carefully review this Privacy Statement. By using one of our Properties, including registering for an account or accessing one of our Properties, you agree that we may collect, process and use your information in accordance with this Privacy Statement, as revised from time to time.
What’s Contained in this Privacy Statement
Highlights of Our Practices
This section is intended to provide you with a basic overview of the privacy practices described in this Privacy Statement. For complete details on our practices, please read this entire Privacy Statement.
Information We Collect:
We collect information about you from a variety of sources, including:
How We Use Your Information:
How We Share Your Information:
We may share your information:
What Information We Collect
We may collect several types of information about you, including:
Device information we collect through our Properties:
Analytical and statistical information we collect through our Properties:
How We Use the Information We Collect
We may use the information we collect about you for purposes such as to:
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. From time to time, we may share your personal information with our affiliates, service providers, sales brokers, retail partners and other third party business partners (and their service providers), such as in the following circumstances:
We will require these parties to maintain the confidentiality of your personal information, and will not authorize them to use the personal information we provide for their direct marketing purposes (as defined the California “Shine the Light” Law, California Civil Code §§ 1798.83) unless we have explicitly given you the option to opt-in or opt-out of such disclosure.
We rely on third party service providers to perform a variety of services on our behalf, and we may disclose your personal information to such service providers, such as fulfillment services, sweepstakes and contest administrators, email and texting providers, loyalty and rebate program operators, technical support providers, ad serving companies, customer service providers, delivery services, e-commerce providers, credit card processers and research and analytics providers. However, we do not authorize these third parties’ to use your data for purposes other than for which it has been provided, and do not authorize these third parties to disclose that information to unauthorized parties or use that information for their direct marketing purposes.
Additionally, we will use and disclose personally identifiable information we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
We may share aggregated, statistical or anonymous information that does not identify you with third parties. For example, we may disclose the number of visitors to our websites, the number of people who have downloaded a particular coupon or the number of people from a certain state who purchased a product from one of our e-commerce websites.
Your California Privacy Rights. If you are a California resident, you may have the right to request and receive certain information about a company’s disclosure of your personal information to third parties for their own direct marketing use, and your choices with respect to such disclosures. Because we do not share your personal information with third parties for their own direct marketing use unless you are first given the opportunity to opt-in or out, we are exempt from this requirement. If you still wish to learn more about our compliance with this requirement, please contact us using the methods listed below under “Contacting Us.”
Samples and GiveawaysTo be eligible to request free samples of giveaway offers from Renew Life, you must be 18 years or older. Samples and giveaways are limited to U.S. residents in the 50 states + Washington DC only. One per household and email address. All sample and giveaway programs are while supplies last.
Accessing and Updating Your Personal Information
We will retain personal information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or allowed by law. If you have created an online account on one of our websites and would like to update the personal information you have provided to us, you can access your account on the applicable website to view and make changes or corrections to your personal information. You may also contact us using the methods described below under “Contacting Us” to request access or updates to your information. We will try to comply with your request as soon as reasonably practicable.
Opting Out of Communications
If you no longer want to receive marketing-related emails from one of our brands on a going-forward basis, you may opt-out of receiving marketing-related emails by clicking the "unsubscribe" link at the bottom of any email newsletter you receive from that brand, or, if you created an online account when you registered to receive our emails, you may log-in to your account on the applicable brand’s website and make changes to your communication preferences. If you no longer want to receive promotional text messages from one of our brands, please follow the cancellation instructions contained in the last text message sent by that brand. If you are having difficulty unsubscribing from our marketing communications using the above methods, please contact us directly using the methods listed below under “Contacting Us.”
We use commercially reasonable organizational, technical and administrative means intended to protect stored and transmitted information from loss, misuse and unauthorized access or disclosure, and we encrypt credit card numbers from e-commerce transactions conducted on our Properties using secure socket layer (SSL) technology. However, no method of Internet transmission or electronic storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please contact us immediately.
Websites Not Covered by this Privacy Statement
Our Properties may contain links or references to other websites or services that are managed by third parties or that are managed by us but contain a different privacy statement. This Privacy Statement governs only information that we collect through our Properties that link to this Privacy Statement, and not to websites, services or applications that do not link to this Privacy Statement or that are maintained and controlled by other companies or organizations, including third party websites linked to from our Properties, as well as communications from third parties that reference our company or products.
Please note that many of the websites we operate outside of the United States are governed by separate privacy policies linked to from those websites. This Privacy Statement also does not cover the “offline” collection of information by us unless you have been notified that this Privacy Statement applies at the time of collection.
The collection and use of your information by and through third party websites, applications or other means will be governed by the privacy policies applicable to those third parties and mediums. The inclusion of a link or reference on the Properties does not imply endorsement of the linked site by us or by our affiliates. Websites may contain our name, logos, products or other branding even though they are actually operated by third parties that may or may not have a relationship with us. Therefore, we encourage you to read the privacy statement of every service, application, or website you visit or interact with.
Children Under the Age of 13
Our Properties are not intended for children under the age of 13 and we do not knowingly collect personal information from children under age 13. Children under the age of 13 should not use our Properties and should not provide their personal information to us.
Cross-Border Data Transfers
Because we operate globally, your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our Properties, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have different data protection rules than in your country.
Please direct any inquiries related to this Privacy Statement or personal information we have collected about you to our Privacy Team by sending mail to Renew Life Formulas Consumer Services, PO Box 24305, Oakland, California, 94623-1305, or by completing this online form. If you have any questions or comments about our company or our products or have other customer service needs, please click here for information on contacting our consumer service representatives.
Changes to this Privacy Statement
We will update this Privacy Statement from time to time to reflect changes to our practices, technology, legal requirements and other factors. Please check the “Last Revised” legend at the top of this page to see when this Privacy Statement was last revised. When changes are made to this Privacy Statement they will become immediately effective when published in a revised Privacy Statement posted on this page unless otherwise noted. Your use of the Properties following these changes indicates your consent to the practices described in the revised Privacy Statement.
* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.